Technical help
Technical help
Watching the videos
If you have a fast internet connection you simply need the
free
Flash 8 (or later) plugin to view the videos. You will
also need to have JavaScript enabled in your browser. For
more details see 'How to enable JavaScript'
below.
If you have a slower internet connection, or you don’t want to use the free Flash plugin, you can still make use of the online tools within the Working Money website. There are transcripts of the videos included so you won’t miss out or you can contact BOC Pension Services and ask for a DVD which contains all the videos on the website.
Using the interactive features
In addition to videos in Steps 02 - 05 you will see a help
icon on some pages. This indicates that some extra help is
available via the link provided. The link simply expands
some text within the page, just like this example.
Do you want to see some example help? Click on '+ Show example help' below.
Printing the pages
If you are simply wanting to print a page(s) for your own use you
can print any of the pages to suit you. (You may wish to refer to the Copyright page.)
Some pages are particularly useful to have printed out. For example at the beginning of Step 02 there is a list of information that you'll need to find. We have provided a print icon on these pages to remind you to print them out, an example of which is below.
Navigation and the Learn About Money links are not printed.
How to enable
JavaScript
In almost all cases the browser default setting is to have
JavaScript enabled. However if you see the message "Sorry,
you need to have Javascript enabled and the Flash Player
version 8.0.0 installed in your browser to watch this
video." then it is likely that your JavaScript is not
enabled. You should try one of the following (depending on
your browser).
- Internet Explorer 6 and 7
- Select Tools in the Internet Explorer menu
- Click on Internet Options.
- Click on the Security tab in the options window.
- Click the Custom Level… button.
- Scroll down to the Scripting section.
- Select Enable for both Active Scripting and Scripting of Java Applets.
- Click OK.
- Select YES if a box appears to confirm.
- Click OK to close the options window.
- Reload the page by clicking refresh on your Internet Explorer toolbar or by pressing the F5 button on your keyboard.
- Mozilla Firefox (1.0)
- Select Tools from the Firefox menu.
- Click on Options.
- Click on the Content tab in the options window.
- Select the checkbox to Enable JavaScript.
- Click OK.
- Reload the page by clicking refresh on your Firefox toolbar or by pressing the F5 button on your keyboard.
- Mozilla Firefox (2.x)
- Select Tools from the Firefox menu.
- Click on Options.
- Choose Web Features from the left navigation bar.
- Select the checkbox to Enable JavaScript.
- Click OK.
- Reload the page by clicking refresh on your Firefox toolbar or by pressing the F5 button on your keyboard.
- Safari
- Select Edit from the Safari menu.
- Click on Preferences.
- Click on the Security tab in the preferences window.
- Select the checkbox to Enable JavaScript.
- Close the preferences window.
- Reload the page by clicking refresh on your Safari toolbar or by pressing the F5 button on your keyboard.